# CallText.Chat > CallText.Chat is a digital marketing and business consulting service for trades and home-service businesses in Canada. We are not a contractor and do not install, repair or service anything. Owners and office managers of contractor and home-service businesses anywhere in Canada who lose callers while crews are on the tools CallText.Chat is part of the Sedighi.ca and SAZ.ca group of companies, a Canadian business headquartered in Vancouver, British Columbia, led by Ali Sedighi, MBA. Coverage: Canada. Contact: call or text (604) 632-4959, or email Ali@Sedighi.ca. There are no forms: call, text or email only. ## Key pages - [Home](https://calltext.chat/): CallText.Chat plans, writes and sets up missed-call text-back and two-way texting for Canadian contractors, so a caller you can't answer becomes a conversation instead of a lost job. - [Services](https://calltext.chat/services/): Most contractors should start with missed-call text-back and a set of reply scripts, then add a shared inbox once more than one person handles the threads, and quote follow-up last. - [Areas](https://calltext.chat/areas/): We work with contractors in every province and territory. Texting works the same everywhere technically, but call peaks, language expectations and privacy laws differ, and the scripts should too. - [About](https://calltext.chat/about/): CallText.Chat is a Canadian marketing and consulting service focused on one problem: contractors losing callers they couldn't answer. The Vancouver-based Sedighi.ca and SAZ.ca group runs it, with Ali Sedighi, MBA, in charge. - [Results](https://calltext.chat/results/): These are real, named results from our HVAC marketing work. They're about getting more people to call, which is exactly when unanswered phones start costing contractors serious money. - [Pricing](https://calltext.chat/pricing/): Our work runs inside the published Trades.Agency plans: from $1,999 per month, or $1,499 per month on annual billing, in Canadian dollars plus GST/HST by province. Month-to-month, 30 days' notice. - [FAQ](https://calltext.chat/faq/): The questions contractors ask most before setting up text-back, answered plainly: price, contracts, timing, consent, ownership and how results are measured. - [Contact](https://calltext.chat/contact/): Call, text or email; you'll reach a senior strategist. Hours are Mon–Fri 9–6 Pacific. We usually reply within one business day. ## Services - [Text-back setup](https://calltext.chat/services/missed-call-text-back/): Missed-call text-back sends an unanswered caller a short text from your business number within seconds. We plan it, write it, help you configure it and test it before it goes live. - [Quote follow-up](https://calltext.chat/services/quote-follow-up/): A short, respectful text after an estimate, and one after a finished job, recovers work that would otherwise go quiet. We plan the timing and wording, and keep it to people who asked to hear from you. - [Reply scripts](https://calltext.chat/services/reply-scripts/): A reply playbook is a short library of tested texts for the conversations your business has every week, so anyone who answers sounds clear, consistent and like your company. - [Shared inbox](https://calltext.chat/services/texting-inbox/): A shared texting inbox puts every customer text in one place that the office and the field can both see, with rules about who replies, when, and what happens if nobody does. ## Coverage - [Alberta](https://calltext.chat/areas/alberta/): In Alberta, the costliest missed call is a no-heat call on a frigid night. Text-back here should sort emergencies from routine work in one reply, and stay careful about rebate claims. - [British Columbia](https://calltext.chat/areas/british-columbia/): BC contractors deal with two climates, a busy Lower Mainland market and a steady flow of rebate questions. Text-back here needs separate seasonal rules and careful wording about programs. - [Manitoba](https://calltext.chat/areas/manitoba/): Manitoba's heating season is among the longest in southern Canada, and Winnipeg dominates demand. Text-back here protects winter calls and answers a steady stream of heat-pump rebate questions. - [New Brunswick](https://calltext.chat/areas/new-brunswick/): New Brunswick contractors often serve English and French callers in the same week. Text-back here works best with both languages ready and a quick way to match the caller's choice. - [Newfoundland and Labrador](https://calltext.chat/areas/newfoundland-and-labrador/): Newfoundland and Labrador contractors face a long heating season, harsh weather and long distances between jobs. Text-back here keeps callers informed while crews travel and helps sort urgent calls fast. - [Nova Scotia](https://calltext.chat/areas/nova-scotia/): Nova Scotia's changeable maritime weather sends call volumes up suddenly. Text-back here needs a storm-day profile, honest capacity messages and careful wording about heat pump rebates. - [Ontario](https://calltext.chat/areas/ontario/): Ontario has the most contractors and the most competition for each call. In the GTA especially, the first business to reply usefully often wins, so text-back speed and clear scripts matter most here. - [Prince Edward Island](https://calltext.chat/areas/prince-edward-island/): On PEI, reputation travels fast. A caller who never hears back tells their neighbours. Text-back here is less about beating twenty competitors and more about never seeming to ignore anyone. - [Quebec](https://calltext.chat/areas/quebec/): In Quebec, texting starts in French. Scripts should be written in French by a fluent speaker, not translated at the end, and they should reflect Quebec's own privacy law and language rules. - [Saskatchewan](https://calltext.chat/areas/saskatchewan/): Saskatchewan contractors often run small crews over long drives, so the owner misses calls simply by being on the road. Text-back keeps those callers warm until you can stop and reply. - [Territories](https://calltext.chat/areas/territories/): In the North, a missed call can mean a home without heat in extreme cold, and the nearest alternative may be far away. Text-back here is about making sure urgent requests are never left unseen. ## Guides and articles - [Guides](https://calltext.chat/guides/): Three long-form guides that a contractor can use without hiring anyone: the arithmetic of missed calls, the official texting rules in plain language, and templates for the first reply. - [CASL texting rules](https://calltext.chat/guides/casl-texting-rules/): Commercial texts in Canada need valid consent, must identify your business and must include a working opt-out. Replies to someone who asked about a job sit in a different place from promotions. This is a summary with official links, not legal advice. - [First-text templates](https://calltext.chat/guides/first-text-templates/): A good first text after a missed call names your business, apologises once, asks one question, sets a realistic reply time and offers a way to opt out. These templates show how, with placeholders to fill in. - [Missed-call math](https://calltext.chat/guides/missed-call-math/): Count unanswered calls from your log, keep only real new inquiries, multiply by your close rate and average ticket, then apply a cautious recovery rate. That's the most text-back can be worth to you. ## Optional - [Full text](https://calltext.chat/llms-full.txt) - [Parent company](https://trades.agency)